FAQ (Frequently Asked Questions)

Need help? We are here to answer any questions you have – please contact us.

How can I be sure that I am buying the right part?

The accuracy of our database is a culmination of our many specialists and guarantees that you find the part you need. Naturally it is your responsibility to select the correct one,

Is the delivery date guaranteed?

We have good contracts with various shipping companies to offer our customers the quickest delivery possible – whether you live in India. No shipping company offers 100% guaranteed delivery times, and the delivery date indicate by our representative/s the date you are most likely to receive your goods, based on information provided by the shipping company. You can increase your chances of prompt delivery by providing accurate delivery instructions, including what to do in the event you are absent when the goods arrive.

Where there is an option of Cylinder Head Gasket thickness, which should I choose?

Most steel laminate type head gaskets come in a range of thicknesses – indicated by notches or other markings. In these cases we offer the option of a range of thicknesses and it is important to check your piston protrusion to determine which thickness of head gasket will be right for your engine.

Will my personal information be kept confidential?

We only ask for information that enables us to provide the highest standard of service that you would expect.We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.

How good is the quality of the products you sell?

Alisha Impex & engineers offer the highest quality range of Original Equipment Quality (OEM) .In every case the quality of our parts meets or exceeds the original manufacturer’s specification – so you can expect the fit, performance and durability that you would expect from the genuine item.

Can I return any item?

Most parts may be returned but some items cannot be returned if they are opened. These include engine bearing sets, piston ring packs/ sets and gasket sets etc. Merchandise that has been shop soiled, used, or altered will not be accepted for return or exchange.

Is there a re-stocking fee for parts returned for credit?

All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

Can I exchange any parts?

If your return meets the above terms and conditions, you may exchange your part for a different size (subject to stock availability). You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.